Troublemakers, Slackers, and Drama Queens: Managing Difficult Personalities at Work, Aug. 11
Posted by kims in Articles, Events
REGISTRATION INFORMATION
| Date: | Wed, August 11, 2010 |
| Time: | noon – 1:30 p.m. (includes lunch) |
| Place: | Rainier Square Conference Center, 1333 5th Ave., Seattle 98101 |
| Members: | $20 pre-paid ($25 after 8/9) |
| Non-members: | $25 pre-paid ($30 after 8/9) |
| Register: | Online or contact Nikki Balcerak | (206) 389-7338 |
| Parking: | area parking structures |
| Sponsor: | Wells Fargo Insurance Services |
FOCUS ON
Troublemakers, Slackers, and Drama Queens: Managing Difficult Personalities at Work
Do you find yourself frustrated when dealing with difficult personalities at work? Have you ever been unsure of how to respond when someone’s communication style is built upon sarcasm and hostility? Whether you are a manager of a difficult employee or just the person who sits across the hall, working with unpleasant people can turn a great job into a chore. But how can you keep yourself sane in the face of someone else’s inappropriate behavior? How can you help someone see they are “out of line” in a way that gets them to listen?
In this Focus On you’ll learn how to identify some of the most common “difficult personalities” you’ll find in the workplace. You’ll also learn some simple strategies, both defensive and offensive, tomanage difficult personalities and minimize the problems they can cause.
About the Speaker
Cheri Baker is the owner of Emergence Consulting where she helps many of our region’s top companies to improve employee performance. Her blog, The Enlightened Manager, has won numerous accolades and boasts a global audience. Baker’s client list crosses industries and includes Microsoft, Pacific Medical Centers, the City of Seattle, Providence Medical Centers, IDD Aerospace and many others. Known for her ability to transform dysfunctional teams, Baker’s playful and down-to-earth training style makes the work of organizational improvement both fun and effective.
This edition of Focus On is open to all. For information on Chamber membership click here.
